Refund policy

Return & Refund Policy

At Sweet Collarette, we take great care in preparing and packing our products so they arrive to you safely and in good condition.

Returns

Due to the nature of our products, we do not accept returns.

Refunds for Damaged Items

If your order arrives damaged, please contact us within 48 hours of receipt with:

• Your order number

• A brief description of the issue

• Clear photos of the damaged item and packaging

We are happy to review and, where appropriate, provide a refund or replacement.

Order Errors

If you believe there was an error with your order, please reach out. We’re always happy to address mistakes and make things right.

Our goal is for you to feel confident and supported when shopping with Sweet Collarette. Thank you for your understanding and for supporting a small, seed-grown business